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Returns

All our items are handmade with great care and we hope you are happy with your order. However if you would like to return your purchase, please email us at info@thehatchedline.co.uk as soon as possible and we will give you further instructions.

Items will be refunded providing that they are returned to us within 14 days and you you have not used the item; it is in the same condition as when you first bought it; and you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. Please include original packaging where possible.  We unfortunately cannot cover return postage costs. 

In the unlikely event that you receive broken or damaged goods, we will require you to photograph the damage and send us an email to info@thehatchedline.co.uk within 3 working days.